Philips hue device is unresponsive Give it 10 seconds to re-sync with your Hue Hub. They have been working for years. Seeing as this is something that is supposed to just ‘work’, we thought Sometimes, for no reason I can ascertain, all of the entire house that is fitted with Philips Hue bulbs goes to Not Responding in the Home app, but remain always reachable and controllable in Philips Hue Philips hue devices are ZigBee, not WiFi. Fabian 11 Comments on Philips Hue is responding slow: the solution can sometimes be so simple auf Deutsch lesen. Conclusion. The problem is best described as the products not being able to connect via the internal network in my home - i. Hi, I know this question being asked several times already. This can take a little while, as it's communicating with each of your bulbs. I’ll run through the most common fixes, for the most common errors, which include all lights not working, In this article, we’ll explore why your Philips Hue light may be unresponsive and how you can fix it. Select the brand and follow the on-screen instructions. I have no Hue lights at all (I use other brands with the help of HA), but I got a Philips Hue Bridge to connect them all. I tried all the suggestions I could find but it still not resolved my problem. I currently have a Control4 system for home automation. (My Philips Hue system and then click into hub shows disconnected). To check whether you have an unresponsive light or not, open the companion app. Depending on why the device is unresponsive in the first place, any of the following things might work: Check your cable connections; Check your WiFi network; Restart your router; Restart your device; Update TL;DR: iOS14 broke the HomeKit & Siri integration in the Hue app for me, everything was stuck on Updating even though the Hue app was 100% functional, and my non-hue devices worked fine. Contact Philips Hue support: If none of the above steps resolve the issues with the Hue Bridge app, it may be worth reaching out to Philips Hue support for further assistance. Again, Today I upgraded to iOS 15 and immediately when I got home my Phillips Hue lights were not responsive in the Home app and control center. cleverhomesystems. I think newer bulbs also work with Bluetooth. I set it all up and it was working great. They worked fine when I first set them up but twice now the lights stopped working and in the app each light said, “device is unresponsive” I have 11 of the lights and they all went unresponsive. No device found. As my recent post history suggests, ive been having my hue products not responding in my apple Home app for several months. If your Alexa smart light bulbs are unresponsive, perform a reset. For the last week I’ve noticed the lights responding slower and today all hue lights were unresponsive. Network light: The top-middle light glows when the bridge is connected to your local network and blinks when it isn’t properly connected to the router or network. . Eve Energy and LED strips are stuck on updating phase. I haven't had any problems with mine. After a power outage, there can be an interference with the power supply. When I open port 80 I see the module responding with Cannot GET / Is there any way how I can debug my issue? ECHO DEVICES 0. My Hue lights have been wonky in HomeKit since iOS 17. Sometimes Home says that a device is on when it's off, and vice-versa. amazon. Zigbee2MQTT lists the lamp as Philips 7299760PH I have three of these lamps, and ru Unstable or weak signals can cause connectivity problems with the Philips Hue bridge and lights. To re-add Hue, tap + on the home screen > Add Device > Philips Hue I use Home Assistant and had all my stuff exposed, decided today to clear that up so blocked all HA devices from Alexa scanning, cleared all devices via alexa. Philips Hue Bridge: The device limit is becoming more and more of a criticism 2 years ago. Open the In this article, you’ll learn the most common causes of this problem and how you can fix it and get your Philips Hue light bulbs connected to your overall smart home again. I am pretty happy when they are working. 4. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Restarting the bridge and ensuring it is properly connected can help resolve this issue. They work fine in the Hue app. Make sure any switches connected to your Hue lights are turned on. And my router has max 20 devices attached. To fix Hue Bridge connection issues, ensure its four blue lights are on. Also Apple automations for shortcuts do not work even with Philips Hue. Make sure your Wi-Fi router is up to date and positioned in a central location with minimal interference from walls or other electronic devices. This will work for most smart light bulbs, such as Philips Hue, Sengled, TP-link, LIFX, and Wyze. Hi. I had the same issue with my Hue bridge (and my Circle 2 camera, and my ecobee thermostat) and setting them to "No Restrictions" fixed the issue. What happened? Philips Hue "Bloom" lamps stop responding once Zigbee packets are routed through other devices, rather than directly from the coordinator. In this guide, I’ll show you how to fix Hue lights that have stopped working with Alexa. The Hue system will instantly check for updates. The Wemo devices all respond correctly in their app as well as the Home app. Lights Hey there @balloob, @marcelveldt, mind taking a look at this issue as it has been labeled with an integration (hue) you are listed as a code owner for? Thanks! Code owner commands. Some devices respond much faster than others. I have rebooted router and echo Echo (4th generation) but still the same. Since hue bridge can only connect to one phone, I have no solution for the apartment - I can only use the manual switches. They work fine in the hue app. This is so that the Hue bulbs can be used like normal Philips Hue Bridge Lights Meaning. Skip to. HomeKit, HomePod, and I assume others like Alexa since I've seen similar posts about those products. WiFi plays no role whatsoever. I have 32 HUE lights that are unresponsive now! What the The app will automatically discover the Hue Bridge. 3. Understanding the Philips Hue Bridge Lights. I recently got a new wifi network. Next up, disconnect your Philips Hue by disabling and re-enabling, and then look for software updates. If the Philips Hue HomeKit doesn't show up, you may need to press the button on top of the Hue Bridge. Then I factory reset Alexa. Linking Hue lights with an Alexa device like an Echo Dot allows 3 Reboot an Unresponsive Device If it's instead a single HomeKit device that is failing to respond, then rebooting the device will often resolve it. Check for compatibility, pairing, Wi-Fi, as well as restart and reset are the common methods to settle when the Alexa device is unresponsive. Red circled exclamation mark in the Hue app. Unresponsive or Delayed Commands: If you’re experiencing delays or unresponsiveness when controlling your Philips Hue lights through the app or voice commands, there may be a lag in communication between the app, the Hue Bridge, and the light. When using voice - the message back says "sorry the hub that device is connected to is not responding", and the ones that work Another common reason to reset your Philips Hue bulb is to address unresponsive behavior. Once you are done with setting up, restart your Alexa as well as Philip Hue device. Connecting Philips Hue lights with Amazon Alexa enables voice control, automation, and easy integration of your home lighting into a smart home ecosystem. Philips Hue: Test Device. Having unresponsive Philips Hue lights can be frustrating, but there are several troubleshooting steps you can take to try and resolve the issue. The most common reason Unplugging the device from your outlet for at least one minute should work with most products. I did some troubleshooting and removed all Hue devices from HomeKit and set it all up again, which was annoying as I had to reset automations and all that. Based on reviews on the Hue skill, it seems there are some widespread issues going on, but a disable/enable resolved everything for me. my phillips hue bulbs are unresponsive via amazon echo app until I physically toggle the power switch off and back on. I have an issues where my philips Huw devices show as not responsive in HomeKit. Select "Add Device. com Here are some reasons for the unresponsive hue light bulb: The Main Bulb Switched Off. Kind of fed up with iOS 15. Member management: The function that is not a function 2 years ago. I kept trying. If you have philips hue bridge, resetting is easy. ; @home Philips Hue: Update Devices. All philips hue lights work 100% with the Philips hue application. After trying a few things, I suspected connectivity problems, and placed them closer to the Hub, which solved the Having read some recent complaints about the Philips Hue, it seems that a lot of you are having some trouble getting your bulbs to respond to Alexa. The title is fairly self explanatory and despite internet searches, I haven't come up with many answers. In this video we will show you a quick tutorial on how to fix your Philips Hue Dimmer Switch when it gets unresponsive. And I can't seem to connect them to HomeKit The weird thing is, they still work fine when I After physically switching off power on some lights all Hue devices (lights) become unresponsive (device can't be reached - the request took to long). When I connect to the old network everything works fine. Now today it's happening again. You can reach them here: Contact Apple Support . But always goes back to device is unresponsive when you leave the Ways to fix when Alexa device is unresponsive. Any ideas please . Philips Hue Bridge Not Responding. I occasionally have the server unresponsive message on Hue lights, and also on some Kasa devices. I really suspect that the Alexa system has trouble with moderate to large numbers of smart devices on the network. When I am connected to the new network nothing works in HomeKit. I purchased a Philips hue starter kit and 2x Hue Go lamps 2 months ago to play with in home assistant. Hue is one of the most popular smart light series in the world, and of course, it’s designed by Philips. 60% of my lights say "device is unresponsive". Sometimes a device will turn on almost instantaneously, and then when I tap it again to turn it off it takes 30s to a minute. Ensure To Connect Them With The Same Network Hello since a few weeks / months my Hue Bridge stops responding more often. Select the "Devices" icon, and then the + icon. Error in $A. At home I have a HomePod 2 and a Philips hue hub with about 15 light bulbs. 4 hue lights attached to alexa hub and just before Xmas, all hue lights gave up. Reconnect your smart home device to Alexa in the Please, try resetting the bulb from Philips Hue BT app and then reconnect it according the following steps by using Alexa App: 1. Also the hue bridges are all 3 visible in the homekit app. I briefly had them working earlier Smart lights linked but “device is unresponsive” I have the same problem with existing Philips Hue lights that have worked perfectly with Alexa for several years but suddenly no longer do so even though they work fine with the Hue app and are seen in the Alexa app but are unresponsive or off line. I hope it can help. Main content Go to the manufacturer's companion app or website to follow instructions specific to your device. I deleted the device and tried to re-pair it. Unresponsive lights: If your lights are not responding to commands from the Hue app or physical switches, try This page has an error. Hey there, @Thoov95!A warm welcome to the Forums! I'm sorry to hear that you're having issues using your Echo Input with your Philips Hue lights. 2. You can contact Philips for assistance: Philips Hue Support. Excellent, just 62 devices down from 300+ :) However, im finding several devices that dont exist being picked up as "unresponsive". Sometimes it can happen, you forget to turn on the main switch of the light. If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. If you are experiencing connectivity issues with other devices in your Philips Hue system But I work from home and started digging into the issue. Restart both the Philips hue bridge and the echo. I’ve gotten no where with Philips technical support, so I thought I’d check here to see if anyone has experienced the same 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. Do the lights work through the Hue app? If you can use your Philips Hue lights from the Hue app but not through the Home app, the problem has to do with HomeKit. Select the type of smart home device you want to connect. Ask Philips “Device Is Unresponsive” with Echo Dot and Philips Hue BT Lights. New comments cannot be posted and votes cannot be cast. Edit2: Hue dimmer switches just are not working, figured since they talk directly to the bridge they should work as the app works perfect but I cant even hardly get them to turn on any lights In the Hue app everything works and responds correctly. There are duplicates, and when I try to delete them, they show back up. The Hue lights will work great for a short time in the Home app (few minutes - few hours) before going to a "not responding" status. Learn how to easily reset your Philips Hue lights and troubleshoot common issues. Every device is working fine other than Hue, all Hue lights are unresponsive. Restart the Philips Hue bridge: Sometimes, a simple power cycle can resolve connectivity issues Go into the Alexa app and go to “add device->light->philips hue Then select discover devices Stand close to the bulb and switch on and off 3 times and it should add it to Alexa and it should show “responsive”. Some Echoes with built-in hubs can with with the lights in a more limited way. Open comment sort options it works and re connects to the bulb, it controls fine as soon as you hit the power on button. @home-assistant close Closes the issue. 1. Check the power supply: Ensure that the lights are receiving power. now they will not respond to any Echo device? I have tried all of the suggested methods out there on the internet, reset disconnect reconnect re-sync stand on one leg and wave your left hand blah blah blah Since every Hue device acts as a signal repeater, sometimes it helps to add another bulb between the bridge and the device that goes out of reach easily. Lights were working perfectly until a few weeks ago. Reply reply More replies. Device is up do date and have tried restarting it. Having owned Hue bulbs, I can tell you that they can be pretty hard to pair with Alexa. This is all after removing the hue devices from alexa completely. I’ve tried turning everything on off, unplug, reboot network, change channel on hue hub, all software up to date. However some scenes seem to work via spoken requests. Reset if Hue has used bridges (hubs) from the beginning. The bridge grows more and more unresponsive after a certain limit, so the device limits are not something they decided on just for the heck of it: it's a sweet spot where they can still promise decent responsiveness. Keep Hey there, I’ve invested various Philips Hue switches back when some big discounts happening. Check if all My connection between Alexa and Philips Hue has completely collapsed and burned. If a bulb becomes unresponsive to commands, such as turning on or changing color, resetting it can help re-establish the connection and restore functionality. I opened the app and saw that both the Matter and HomeKit integrations were active. If it is, then either fix or replace it. The only thing is I had to do them one by one. Sometimes it says a device is updating. Then a few of my Innr bulbs became It was working fine last night, but today when I tried to use it, Alexa tells me "server unresponsive. All other devices (non hue light, plus a few sockets) work perfectly. I have tried unplugging the Philips hue hubs . If any updates are offered, it will offer them here. Unplug the power cord from the Hue light issue. I have no zigbee, I have been only zwave but wanted to try some color lighting. You may need to remove them from within the Hue app for this step. Code owners of hue can trigger bot actions by commenting:. No luck. getCallback() [Unexpected token u in JSON at position 0] Callback failed: apex This is why sometimes you can find Hue lights not responding after a power outage. Hue lights show device is unresponsive in Alexa App. Read this is an issue people are having online since If it is enabled, but Philips Hue lights are still unreachable, you’ll have to dig a little deeper. In this tutorial, I'll show you how to reconnect Philips Hue Lights back to Philips BT app and Alexa (Echo or Echo dot). Philips Hue lights are a great bulb currently on If your Hue lights are not responding to your Alexa commands, your Philips Hue bulbs and Alexa may not be paired together, either because they are unpaired, or they have not been paired yet. Alexa is one of the most popular smart home hub services in the world, with thousands upon thousands of different products being made for use with it. Discovery works although alexa always finds a device which has already been removed. 2 X Philips Hue Intelligent Indoor Motion It would help by fixing the issue. " So I try to reset the bulb with serial number on the app. Disable the Philips hue skill and later reactivate it with the use of Alexa app. set up. Follow our step-by-step guide for a hassle-free experience. This is a limitation of Zigbee, not Hue specifically. To fix this problem, just flick the light switch back on: the bulb will come on at max brightness in warm white mode. If your devices still aren't responding, we'd suggest that you contact Apple directly to investigate this further with you. Is Your Mobile Device On the Same Wi-Fi Network? Experienced that Philips Hue White GU10 bulbs became unreachable when switching scenes. Anyway to fix this Share Sort by: Best. Luckily, there are a few easy fixes for unresponsive Suddenly on Aug 23rd, it stopped working with all my stuff. 10 CONFIGURATION CONSOLE OUTPUT STEPS TO Sometimes the device will work just fine. A lot of spinny circles and “updating. All I see now is “Server is unresponsive” on my Amazon Alexa app. What to do if Alexa says “device is unresponsive”? As we’ve discussed, there are several ways to fix an unresponsive Alexa device. getCallback() [Unexpected token u in JSON at position 0] Callback failed: apex Having the below set up working for over 4 months with no problem i suddenly have all the Zigbee devices as Unresponsive. Navigate to your lights and check whether any one of the lights is unresponsive. In this tutorial we will show you an How to Fix the Unresponsive Philips Hue Tap Switch **Place the Switch Closer to the Hue Bridge:** Ensure there are no major obstructions and the switch is within a reasonable range from the bridge. November 2024 - 11:41 . Power light: The top-left light glows when the Hue Bridge is receiving power. On GF's device they work woth no issues. When I “discover devices” in Alexa it located all five of my bulbs, but only This page has an error. If you decide to do that test, you don't necessarily have to go buy anything, just temporarily move a Hue bulb you own somewhere between them in a plug-in fixture, for example. I own many Motion Sensors, Rotary Knobs, Dimmer Switches, Buttons and Wall Switches. Access the Hue app’s settings and choose the Hue bridges settings. Troubleshooting Unresponsive Philips Hue Lights. You might just need to refresh it. To fix: Hue > Settings > HomeKit & Siri > Advanced > Reset if you don’t do 1 and try to add the bridge, it will think the bridge is already paired, but it Make sure to select the one listed Philips Hue HomeKit that is not the one listed under OTHER MATTER ACCESSORIES as Philips Hue Bridge. " 3. There have been no programing changes to my Control4 system. I did not change the config file, did not change router, did not change or add anything. Master the art of remote control, versatility, and efficient testing procedures to guarantee optimal performance. If your Philips Hue Bridge is not responding, try the following tips to fix it: Restart your Hue Bridge. Everything is "Not Responding". You can change this by launching the Hue app on your device. it seems to work for a few minutes and then back to the same problem. Why should the lamps fail now with Alexa? Edit: I should add what looks like important information it seems the same devices that HA has unavailable are also marked unresponsive in my Alexa app. My echo devices stated that a lot of my other smart home devices are unresponsive when they aren't. Learn the step-by-step process for conducting both soft and factory resets, ensuring seamless integration back into your smart lighting system. PleasantTaste4953 • Mine are linked to Philips hue and updates are automatic. Open the Hue app on your smartphone or tablet. It is also worth checking the Hue bridge There could be several reasons why the Philips Hue light is unresponsive. Then, go to the Alexa app and disable and re-enable the skill for Hue devices. I’ve tried all sorts of things like unlinking the hue skill and enabling it again, which sometimes works but only briefly. I have tried to use the Philips Hue Bulb Not Responding. Nothing. First, a few of my Hue-compatible Innr smart plugs were flagged as “unreachable” in the Hue app, meaning that the Hue Bridge had lost contact with them. After physically switching on power to the devices (lights) switched off all Hue devices (lights) become responsive again. i have Hue lights and an Echo Plus with the smart home hub. Some HomeKit devices don't play nice with the HomeKit router restrictions, showing up with a constant "No Response" in the Home app. On iPhone, choose Settings > Wi-Fi from your home screen. The following steps will guide you to resolve the problems on the two devices. If you've just turned the light back on, it will light to its default color and temperature. If not, it’s time to reset your Philips Hue Bridge installation. Install them if you find any. I set up Philips Hue unresponsive on Echo Dot and Alexa app. At home I can at least use the hue app. Hey @Meelo , thanks for visiting the Digital and Device Forums! I I could control my devices without problem but now suddenly all devices are unresponsive. ; @home-assistant rename Awesome new title Renames the issue. Lights showing a different color in the home app than what they physically are. Otherwise, kindly contact the Philips Hue customer service team or visit a local Philips store. Since I have these phillips hue bulbs at a remote I've had the exact same problem for years (I've controlled philips hue through Google assistant for around 7 years) and have had to figure out loads of workarounds, everything from "reconnecting account" in Google home (which mostly yields Philips hue can't be reached") , rebooting the router, rebooting the bridge, disconnecting philips hue Philips will repair or replace the motion sensor for defective parts or malfunctions for free. Members Online • wdln. The Fix. Wifi devices such as Blink camera work ok. The app shows current status correctly. I rebooted the “The Hue Bridge is the control centre of the smart Philips Hue lighting system. This will ask for the device code which should be on the back of the Hue Bridge: Is your alexa device not discovering philips hue bulb? One of the easiest way to fix such problems is to reset hue bulb. Additionally, verify that the power outlet is working by plugging in another device. In most cases they actually will work normally despite the message. Temperamental Philips Hue motion sensors are annoying at best and inconvenient at worst. No go. 10 Best Google Home Compatible Devices List Review 2022; Is It Possible To Play SoundCloud On Google Home? (Explained) Lutron Caseta Vs Philips Hue (Differences Between Lutron Caseta And Philips Hue) Compare Then last weekend out of nowhere all Hue devices were "Updating" and then "Not Responding". which is twice as long as My problem seems to have started since the last update a couple days ago. Lutron Caseta Vs Philips Hue (Differences Between Lutron Caseta And Philips Hue) Compare Hubitat Vs SmartThings – Which One’s Better? 8 Top Smart Any idea why Alexa says a Hue bulb is unresponsive but the Hue app and HomeKit have no problem with it? Help & Questions Archived post. We’ll cover topics such as checking the power source, ensuring the bridge is connected, To fix the problem, you can start by checking the power supply, resetting the bridge and lights, updating the software, and ensuring a stable network connection. [LWC component's @wire target property or method threw an error during value provisioning. I have tried disconnecting 1 or both homekit hubs , I have tied reseting the mini HomePod nothing. They can provide specific troubleshooting guidance based on your device and app version. 1. ADMIN MOD Breakthrough on Alexa-Hue light issues (server unresponsive) I’ve read the same setup from other users a dozen times researching this problem: a not-unreasonable number of Hue lights, controlled just fine with the Hue app, but Alexa Hi everyone. Rare, but it has happened before, so I restarted the hub (latest generation) and still nothing. On Android, open your device Settings menu, select Connections, and look at the network name under Wi-Fi near the selector. ” Unresponsive to my touch commands in the color picker. After removing the hue bulb, you can add it again or add a new All of a sudden all my 52 Philips hue bulbs show “Server is unresponsive” if switched via the app. The brain behind Amazon's voice powered devices like Echo, FireTV etc. The fact that the actual limit is 63 lights and a number somewhere between 10 and 20 accessory products doesn’t really make things any better. If I delete the device and re-add it, it now says “Device is unresponsive”. Here are some tips to help you troubleshoot unresponsive Philips Hue lights: 1. I have the Hue smart skill enabled, and I have disabled it and re-enabled it and the problem persists. Same here - happened same time at home and in apartment abroad - all homepod mini’s and homekit stopped connecting to hue bridge - all devices listed as updating / not responding. If your Philips Hue smart light bulb is not responding, here are some things you can try: Check if all bulbs are turned on at the main switch and that power is going to them. All working fine up until a few days ago where all of my bulbs are showing as ‘no response’ in apple home. Reply reply This page has an error. Echo (4th generation) as Zigbee hub. Some lights can be controlled with Alexa app, some show unresponsive. It could be far from the hub, it could be switched off at the mains, it could be far from the other Hue bulbs, or there could be Wi-Fi interference. Choose the Settings gear, then Software update. Using Philips hue bulbs with a hub factory reset everything same result. Make sure it says "No updates available". Also have a kasa light strip same thing. On Samsung SmartThings home screen, tap Hue > tap More (3 vertical dots on the top right) > Edit > Delete device b. I know the emulated hue is working because 4 Remove Hue from Connect Home and re-add (last resort) a. Such devices as Wi-Fi plugs/sockets, switches, light-bulbs etc that do not require a hub that work with Smart Life/Tuya. com and did a rescan. For a smart plug, simply unplug it, wait 10 seconds, then plug it in again. You should see a blue tick next to the name of the network you’re connected to. **Check Hue App Settings:** Open the Hue app, go to the settings, and ensure the Tap switch is correctly configured and still paired. The Hue lights should work properly with Alexa now. With it, you can add and control up to 50 lights and accessories,” it says on the product page. I can't spend hours deleting 130 smart lights. Same here. e. Amazon Digital and Device Forum United States. When I try to adjust lighting levels or turn lights on/off, there is serious lag in responsiveness, or sometimes they do not respond at all. Take care! An unresponsive light may also be a reason for the Hue to not function as it should. Recently, my Philips Hue lamps/bulb Discover the ultimate guide on how to reset your unresponsive Philips Hue smart bulbs after a power outage. It’s really odd.
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